How OXEX made ticketing seamless for Christ Church’s Event
Organising a large-scale event comes with its fair share of challenges – especially when it comes to ticketing. For Christ Church Commemoration Ball, finding a platform that could handle a high volume of sales while ensuring security and ease of access was a top priority. That’s where OXEX came in. We spoke to Holly, one of the organisers, to learn more.
Why Christ Church Commemoration Ball Chose OXEX
When it came time to select a ticketing platform, Holly considered several options. However, OXEX stood out due to its specialised design for large scale events and balls. Unlike general ticketing platforms, OXEX offers built-in security features, SSO integration, and precise control over ticket access, making it the perfect fit for an event of this scale.
Another major advantage? OXEX’s onboarding process. Even for first-time users, the platform was intuitive and easy to navigate. Holly found the guided setup particularly helpful: “I had looked through the platform before, but having someone walk me through it made all the difference. I quickly learned how to use access lists, add-ons, and other features that made managing tickets a breeze.”
A Smooth Ticketing Experience
One of the biggest concerns for any high-demand event is ticketing glitches or delays. However, OXEX delivered a seamless experience from the start. The event saw an overwhelmingly high demand, with tickets selling out in just seconds. While this naturally led to some disappointed guests who couldn’t secure a spot, the platform itself ran flawlessly, handling the massive volume easily.
Beyond just ticket sales, OXEX simplified refunding and name changes, a feature that saved significant time. “It’s so quick and easy that we didn’t even charge people for early refunds,” said Holly. The system ensured that last-minute changes were handled smoothly, eliminating unnecessary stress for both organisers and attendees.
Key Features That Made a Difference
OXEX’s specialised features tailored for large-scale events made a massive difference for Holly:
- Access lists: Allowed Holly to control who could buy tickets, ensuring eligibility criteria were met.
- Invites for guest tickets: This feature enabled students to bring a guest without the hassle of paying for all of them by themselves.
- Real-time revenue access: Unlike other platforms that delay payouts until after the event, OXEX provides next-day revenue transfers—a massive plus for the event’s financial planning.
- Dashboard Tracking: Holly found watching ticket sales in real-time was both exciting and helpful in monitoring demand.
- Accessibility: OXEX is user-friendly and doesn’t require an app, simplifying the booking process for alumni.
Unparalleled Customer Support
Beyond its features, what set OXEX apart was the hands-on support from the team. From early-morning troubleshooting to last-minute queries, OXEX’s responsiveness was invaluable. “You were online at 9 AM on a Sunday helping me sort things out. That level of support is rare,” Holly noted.
Looking Ahead
With ticketing successfully handled, Christ Church organisers are now focusing on final event preparations. As the big day approaches, they plan to leverage more OXEX features like staff groups for on-the-night coordination. For any event organiser looking for a reliable, intuitive, and feature-rich ticketing platform, Christ Church’s experience speaks for itself – OXEX is built for events like these. Interested in using OXEX for your next event? Get in touch today to see how we can help!